Shipping policy

Delivery & Order Terms

1. Digital Products & Online Courses For online courses and digital content, no physical shipping or delivery is required. Upon completion of your purchase, access details are sent to your provided email address, and immediate online access is granted via our platform.

2. Custom Cake & Boutique Pastry Delivery Terms All of our cakes are custom-designed and handcrafted using fresh ingredients without additives or preservatives. As we do not hold stock, deliveries are subject to the following rules:

  • Ordering & Planning Notice: For custom-designed cakes, placing your order at least 15 days prior to your requested delivery date is recommended. Due to limited daily production capacity, order availability closes once capacity is reached.

  • Delivery Options:

    • Atelier Pickup: Collect your order free of charge from our atelier in Bornova, Izmir (Turkiye), during your scheduled date and time slot.

    • Local Courier Delivery (Izmir & Surrounding Areas): Dedicated courier or experienced local delivery service is available for Izmir and surrounding regions upon request for an additional delivery fee.

  • Shipping Restrictions: Due to their delicate nature and fresh preparation, cakes cannot be shipped via national courier or postal services outside of our local delivery zone. However, durable artisanal items, handcrafted chocolates, and gift boxes suitable for transport can be shipped throughout Turkey via contracted courier services.

  • Minimum Cake Size: To maintain visual integrity and design quality, single-tier custom cakes are prepared for a minimum of 20 servings.

3. Cancellations, Rescheduling & Date Changes Because handcrafted products are made in limited daily quantities, last-minute cancellations disrupt production planning and prevent other clients from booking those dates.

  • Rescheduling & Date Changes: For valid major reasons, rescheduling requests must be submitted at least 10 business days prior to the scheduled delivery date.

  • Rescheduling is subject to production capacity and availability on the newly requested date.

  • Cancellations, rescheduling, or date change requests made less than 10 business days before the delivery date cannot be accepted.

Contact Us For inquiries regarding your delivery status, address updates, or pickup times, please contact us:

  • E-mail: info@minekeskin.com

  • Phone: +90 531 458 9828

  • Address: Kazımdirik Mah. 217 Sok. No:21/A Bornova, Izmir, Turkey